The practice was originally set up in June 2012, after Cara parted company from one of the larger fairly local veterinary groups, after it was taken over by a corporate company, CVS. She vehemently disagrees with the corporatization of veterinary care, as she feels strongly that patient care should be the priority in our profession, not providing for shareholders or for pension pots.
Initially, Cara operated Whiteley Vets as a mobile service, visiting patients in their own homes, whilst she sourced premises, negotiated the red tape involved in setting up, project managed the build of the clinic and then fitted it out to the superlative level which we enjoy. We have continued to invest in further cutting edge equipment, maintaining our position amongst the best equipped practices in Hampshire. The current clinic in Whiteley opened in August 2014, and was awarded Tier 2 General Practice status by the RCVS later that year, closely followed by becoming a VN training Centre.
Since then we have gone from strength to strength, building from a single vet (Cara), together with 1 ½ receptionists and 2 nurses, to the current quota of 3 full time vets, 3 RVNs with 3 SVNs, 2 nursing assistants and 3 receptionists (February 2019). This level of equipment and depth of knowledge in the staff means that we can cater for the majority of cases in the most timely, effective and safe manner possible. We also enjoy close working relationships with several local specialists, allowing us to easily access them for either advice or to refer the occasional more complex case. We work alongside a visiting peripatetic orthopaedic specialist at the Whiteley surgery, and also have regular visits from a cardiologist for other more advanced cases.
We also offer a local referral service for other vets, aimed at those patients who either need a more advanced procedure not offered at most primary care practices, but not to the level of a specialist, or for those who need advanced procedures, but who cannot afford the fees charged in referral centres. Our surgeons have advanced qualifications (although not to specialist level), but are still also first opinion vets (with the exception of our visiting specialist/diplomate). If you are referred to us, we will send your primary care vet a full report of any procedure, so that they are fully informed when you go back to them. Please note that if they refer you over to us, we are professionally obliged to send you back to them for other treatments, and can not offer routine services to you unless closely linked to the referral procedure.
In January 2019, we also opened a branch practice in Warsash, at 6 Dibles Road. This benefits from having all of the expertise at Whiteley, whilst being even more personal. Apart from the obvious reception and consulting room, we have a full dispensary, an equipped prep room and a dedicated operating theatre to enable many routine procedures and basic surgeries to be carried out on the premises.
In an emergency, please contact us and then come straight down to the clinic.
By contacting us, we can talk you through any first aid necessary, and can also alert the clinical staff of your impending arrival.
Out of Hours, you will be redirected to our emergency service. There is an emergency line bypass on our phone system.
Emergencies will always be prioritized.